Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Note: 

1. Please note that,the order cannot be cancelled more than 7 days after the order is placed.
2. If the customer wants to cancel the order 12 hours after placing the order, we will charge a 20% handling fee.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Notes
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

Before returning the goods, the buyer should confirm the return address before returning the goods to the seller. If the buyer does not communicate with the seller nor confirm the return address, and return the goods directly to an unconfirmed address, the return will not be considered as a valid return, so the buyer will not accept any refund requests.

Refunds (if applicable)

Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@rotimia.com

Please contact our Customer service at service@rotimia.com