Q1 , When will the order Ship ?
Please Note When you placed a order from Rotimia
Processing time usually takes between 1-5 business days.
We match the nearest warehouse of your Country and if there's enough stocks - order send out within 48 hours
If There's not enough Stocks , We need 2-3 days to arrange the products , So the package will be sent out within a week
Please reference below flow chart
Q2, How To track My order ?
Once your order shipped, you’ll receive a shipping confirmation email From our website
To ensure you can receive this confirmation email or other emails send from our customer service , Please make sure to provide the correct Email address
This email include the tracking number and a link to check order status. You can also go to your account page to check order status.
This is a wesbite which can track all Tracking number . if you can't track the package status from this website
There's only one possibility which is the logistics provider CHANGE the tracking number because of International transport . in this cause , you just need to send an email to our service to ask for the new tracking number .
Once you receive shipping confirmation means the order has been sent out without doubt
Please reference below shipping confirmation form
Q3, Why didn't i receive shipping confirmation for my order ?
We also received some feedback about not receiving the shipping confirmation
In this Cause , First Step. Please check the order information you have provided !! included Email address , delivery address ,and phone No#
If everything is correct , please check the Spam in mailbox (some of the mail box might have mail blocker )
Or search some help with our service
Service Email: [email protected]
Feel free to contact our customer service
Our working hours is
9:00am to 18:30pm ,Monday to Friday
Normally the email gets reply within 30 hours
Q4, Do you ship worldwide?
No ! Currently We only accept about 40 countries orders , if you can place an order from our website successfully , that's means your country is within our range . Please understand ,Because Of COVID-19, The shipping time has slightly affected . but once your order confirmed , we will do our best to make sure you receive the package ASAP
Q5, What are the benefits of become a member of Rotimia ?
(1) Easily edit your personal and payment information.View your order history;
(2) Follow up the status of your recent orders;
(3) Enjoy exclusive discounts and promotions if you have signed up to our newsletters.
Q6, How do I register?
(1) Click the account icon in the home navigation
(2) 'Create account' and fulfill with your email address, password and name as required.
(3) 'CREATE' Congratulations on becoming a member
Send the page screenshot of becoming in a member to our customer service, A small present Will send out with your order
Thank you very much for you support !